game65 Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how game65 ("game65", "we", "us", "our") collects, processes, stores, and shares personal data in connection with the operation of the game65 online gaming and sports betting platform, accessible at game65.pro. This Policy applies to all registered players, visitors, and anyone who interacts with the game65 platform in any capacity.

game65 is committed to protecting the privacy of every individual whose personal data we handle. We process personal data lawfully, fairly, and transparently, and we retain it only for as long as is necessary for the purposes for which it was collected. This Policy is written in plain English and sets out our practices in a format that is easy to read and understand.

This Privacy Policy should be read alongside the game65 Terms & Conditions and the game65 Responsible Gaming policy, all of which together form the complete set of agreements governing your use of the platform. Capitalised terms used but not defined in this Policy carry the meanings given to them in the Terms & Conditions.

Privacy at a Glance

The following cards summarise the key pillars of the game65 approach to privacy and data protection.

2. Information We Collect

game65 collects personal data in several ways: directly from you when you register an account or contact our support team, automatically when you use the platform, and in limited circumstances from third parties where permitted. The categories of personal data we collect are described below.

3. How We Use Your Personal Data

game65 uses the personal data we collect for the following purposes. Where we rely on a specific lawful basis for processing, that basis is identified alongside each purpose.

We use your identity data, contact data, financial data, and gaming activity data to create and manage your game65 account, process deposits and withdrawals, settle bets and game outcomes, apply bonuses, and provide customer support. Lawful basis: Contract performance.

We use your identity data, contact data, financial data, and technical data to verify your identity in compliance with our KYC obligations, to detect and prevent fraud, money laundering, and other prohibited activities, and to ensure that our platform is used only by eligible players. Lawful basis: Legal obligation and legitimate interests.

We use your gaming activity data and account information to monitor for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to comply with our responsible gaming obligations. Lawful basis: Legal obligation and legitimate interests.

We use your contact data to send you transactional communications (such as account confirmations, deposit receipts, and security alerts) and, where you have opted in, promotional communications about game65 offers and events. You can withdraw your consent to promotional communications at any time by contacting our support team. Lawful basis: Contract performance (for transactional messages); Consent (for promotional messages).

We use technical and device data to protect the security of the game65 platform, to investigate and respond to security incidents, and to monitor and improve platform performance and stability. Lawful basis: Legitimate interests.

We may use or disclose any category of personal data where we are required to do so by applicable law, court order, or regulatory requirement, or in connection with the investigation of suspected criminal activity. Lawful basis: Legal obligation.

4. Data Sharing and Third Parties

game65 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

We share relevant financial data with payment service providers — including bKash, Nagad, Rocket, and Upay — for the purpose of processing your deposits and withdrawals. These providers are independent data controllers with their own privacy policies governing how they handle your information.

game65 integrates games and platform components from third-party technology providers, including game studios and software suppliers. These providers may receive limited technical data (such as session identifiers) necessary for game delivery. They are contractually prohibited from using this data for any purpose other than providing the service to game65.

For KYC verification, game65 may engage specialist identity verification service providers. These providers process identity documents and verification data on our behalf and under our instructions, in compliance with applicable data protection obligations.

game65 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, or where disclosure is necessary to prevent or detect fraud, money laundering, or other serious criminal activity.

5. Cookies and Tracking Technologies

The game65 platform uses cookies and similar tracking technologies to operate certain platform features, to understand how players use the site, and to keep your session secure when you are logged in to your account.

These cookies are strictly necessary for the game65 platform to function. They are used to maintain your login session, to remember your language and display preferences, and to ensure the security of your account. Essential cookies cannot be disabled without affecting your ability to use the platform.

game65 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where performance improvements can be made. This data is aggregated and does not identify individual users. You may opt out of analytics tracking by contacting our support team.

Certain cookies are used specifically for fraud detection and account security purposes, including device fingerprinting tokens that help game65 identify unusual login behaviour and alert you to potential unauthorised access attempts.

6. Data Retention

game65 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The general retention principles applied by game65 are as follows:

• Account data and KYC records: Retained for the duration of the account relationship and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in compliance with applicable financial record-keeping obligations.
• Gaming activity records: Retained for the duration of the account relationship and for a period of at least two years following account closure, or longer where required for dispute resolution or regulatory purposes.
• Support communications: Retained for a period of two years from the date of the last communication, unless a longer period is required in connection with an unresolved dispute.
• Technical and device data: Retained for a rolling period of up to 12 months, after which it is aggregated or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be attributed to an identifiable individual. game65 reviews its data retention practices periodically and updates them in accordance with evolving legal requirements.

7. Your Data Rights

As a player whose personal data is processed by game65, you have a number of rights in relation to that data. game65 is committed to honouring these rights promptly and in accordance with applicable law. Your rights are summarised below.

8. Data Security

game65 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the game65 platform.
• Encrypted storage of sensitive personal data and financial records on game65 servers.
• Access controls ensuring that only authorised game65 personnel can access personal data, on a need-to-know basis.
• Regular internal security reviews and vulnerability assessments of the game65 platform.
• Secure disposal and anonymisation of personal data when retention periods expire.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised account access.

While game65 takes all reasonable steps to protect your personal data, no data transmission over the internet or method of electronic storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, game65 will notify affected players and relevant authorities as required by applicable law.

9. Minors and Age Restriction

The game65 platform is strictly for adults aged 21 and above. game65 does not knowingly collect or process personal data from individuals under the age of 21. If game65 discovers or has reason to believe that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account with game65, please contact our support team immediately at [email protected] (plain text only). We will investigate promptly and take all necessary action.

10. Changes to This Privacy Policy

game65 reserves the right to update or revise this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page and, where changes are material, we will take reasonable steps to bring the update to the attention of registered players — for example, by displaying a notice on the game65 platform or by sending a communication to your registered email address.

Your continued use of the game65 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how game65 handles your personal data.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way game65 handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week.

Support email: [email protected] (plain text — not a clickable link). Please include your registered account username and a brief description of your enquiry so that we can assist you as quickly as possible.